Organization Subprocess Customer Support

Table of Contents

1. Overview
2. Play
3. Documents
4. Guidelines
5. Others

1. Overview

In this subprocess, we deal with the process of Organization Subprocess Customer Support .This is where Organizations manage Customer Support for their subprocesses.

Organization: ORG

2. Play

In this subprocess, the play is divided in several parts:

1. Administrative Tools. This is where participants utilize common operations.
2. Submit Help Request. This is where participants submits requests.
3. Review and Assign Help Request. This is where requests are reviewed and assigned to executors.
4. Execute Help Request. This is where requests are executed.
5. Closeout Help Request. This is where requests are closed out.
6. Follow-up Help Request. This is where requests are followed-up.
7. Analysis. This is where participants use report tools.

3. Documents

In this subprocess, we have the following document types:

Submited Help Requests. These are used to represent Help Requests from start to finish.

4. Guidelines

In this subprocess, we have the following Guidelines:

Organization Subprocess Customer Support Manager. This is the person responsible for Organization Subprocess Customer Support subprocess.
Help Requests Submittor. This is the person who submits Help Requests.
Help Requests Reviewer and Assigner. This is the person who reviews and assigns Help Requests.
Help Requests Executor. This is the person who executes Help Requests.
Help Requests Closer. This is the person who closes Help Requests.
Help Requests Follow-uper. This is the person who follows-up closed Help Requests.
Overall Organizations Manager. This is the person managing all the organizations.
Organization Manager .This is the person managing an organization.

5. Others

In this subprocess, we have the following other tools:

Worksheet. This is the guidelines for the manager/director.
Credits. These are the people partaking in this organization's production.
References. These are other references.
All-Files. These are all the view files.

Implementation:

Mockup (html)
Implementation (html)

Contacts:

References:

Title- Author- Library (html)